SEARCH PRODUCTS:
   7/29/2010
     
 
Company FAQ
To answer some of your questions about Embassy and its services, we have provided answers to frequently asked questions.  Choose a question from the list below and click on it to see the answer.

1. What are your standard packaging sizes?
2. Do you have a minimum order requirement?
3. Do you sell retail?
4. Who should use Embassy products?
5. Can I sample a product before placing an order?  How?
6. What is your lead time on samples?
7. What is your lead time on orders?
8. How can I place an order?
9. Where can I purchase your products?
10. Where can I get technical information about your products?
11. How can I contact Embassy Flavours?
12. If I leave feedback or send a request in the Contact Us page, who will answer my message?
13. Do you keep your manufacturing facility free of any major allergens?
14. Are your products Kosher certified?  What kind of certification do they have?
15. I couldn’t find exactly what I was looking for.  Will you develop a product to suit my needs?
16. Do you sell to companies outside of Canada?
17. Are you HACCP certified?
18. Why do sudden price spikes occur?

 

1. What are your standard packaging sizes?

Flavour Concentrates & Essential Oils 10 or 20 kg Pail
25 kg Carton
(other sizes specific to product)
   
Bakers/Supreme Flavours & Emulsions 1.0 Litre Bottle
4.0 Litre Plastic Jug
   
Prairie Sun Bread Products 10 kg Kraft Bag
20 kg Kraft Bag
   
Batter Moist Cake Ingredients 10 kg Kraft Bag
20 kg Kraft Bag
   
Certified Food Colours 1.0 Litre Bottle
4.0 Litre Plastic Jug
   
Aroma Chemicals and Related Products Varies by product
   
Elite Liquor and Liquor Gel Flavours 1.75 Litre Bottle
4.0 Litre Plastic Jug
   
Flavour Compounds 1.0 kg Jar
20 kg Pail
   
Charlotte , Cake & Pastry Ingredients 10 kg Kraft Bag
20 kg Kraft Bag
   
Instant Coffee Powders Varies by product
   
Instant Tea Powders Varies by product

 

top

2. Do you have a minimum order requirement?

Yes. Our minimum order requirement is $250 per order.

top

3. Do you sell retail?

No. We manufacture products and sell them to businesses through our many distributors. Please Contact Us for information on how to purchase our products, or find a distributor in your area on our Distributor List.

top

4. Who should use Embassy products?

Any business that uses flavours, bakery mixes, or other food ingredients. Embassy products are used in a wide variety of businesses, in a wide variety of industries. We sell to both large and small companies in the bakery, beverage, pharmaceutical, dairy and confectionary industries.

top

5. Can I sample a product before placing an order?  How?

Absolutely. Contact Us by telephone or email, and let us know what product you’re interested in.

top

6. What is your lead time on samples?

Our lead time for samples is 1 business day plus shipping. Note that the industry average is from 3-14 business days.

top

7. What is your lead time on orders?

Our lead time on orders is 3 business days plus shipping unless otherwise stated. Note that the industry average is 14 business days.

top

8. How can I place an order?

You can place an order by contacting one of our representatives at (905)789-3200 or 1-800-334-3371. For full contact information, please see the Contact Us page. Or, you can contact Embassy distributor nearest you by using our Distributor List.

top

9. Where can I purchase your products?

You can purchase Embassy products either directly from us, or through one of our many distributors. Use the Contact Us page to get in touch with us by phone, fax or email to find the right vendor for your business. Or use the Distributor List to find a distributor of Embassy products in your area.

top

10. Where can I get technical information about your products?

Technical specification sheets (spec sheets) are available on this website. Browse or do a keyword-search to find the spec sheet you’re interested in by using the Search Products page.

top

11. How can I contact Embassy Flavours?

For full contact information, please see the Contact Us page.

top

12. If I leave feedback or send a request in the Contact Us page, who will answer my message?

Feedback and requests left in the Contact Us page will go directly to our Sales Manager. It will then be directed to the salesperson responsible for companies in your geographic area. This salesperson will answer your message using the contact method you provide.

top

13. Do you keep your manufacturing facility free of any major allergens?

In order to reduce the risk of cross-contamination, the Embassy Flavours facility does not manufacture products with peanuts or shellfish as ingredients. In addition, we do not allow our employees to bring food items containing peanut or shellfish into the manufacturing facility or any of the areas connected to it.

top

14. Are your products Kosher certified?  What kind of certification do they have?

Embassy Flavours is under the supervision and certification of the Kashruth Council of Toronto and 99% of our products are Kosher (Dairy and Parve) under the bearing COR 284.

top

15. I couldn’t find exactly what I was looking for.  Will you develop a product to suit my needs?

Yes, however developing a new product represents a significant investment of resources. Before committing to a new product development we must evaluate a number of factors, including the volume requested. Please Contact Us to discuss the possibility of creating a product customized for your application.

top

16. Do you sell to companies outside of Canada?

Yes. The bulk of our international sales comes from the United States, but we have customers as far away as Trinidad.

top

17. Are you HACCP certified?

Yes. We have aligned our quality and allergen control programs with the Ontario Ministry of Agriculture and Food (OMAF) HACCP ADVANTAGE Program which was introduced in March 2004, and was certified by the Canadian General Standards Board (CGSB) in May 2005. See the HACCP page for more details.

top

18. Why do sudden price spikes occur?

The price of flavours and other food ingredients are dependent on the price of the raw ingredients that are used to make them. When the price of a particular raw ingredient increases suddenly, Embassy (along with everyone else) is forced to increase the price of any product that uses the ingredient.  This is a concern especially in volatile markets such as the vanilla market.  The majority of the world’s vanilla is produced in very few places: the Bourbon Islands, Mexico, Madagascar, Indonesia and Tahiti.  Because the vanilla production in these countries is inconsistent in supply, quality and cost, the market price of vanilla tends to fluctuate far more than the price of other food products.  Embassy cannot control price fluctuations of this type, and must adjust the prices of its goods accordingly.  Rest assured however, that when the price of a raw ingredient swings downwards, Embassy is quick to lower its prices to reflect that change.

top

 

 
print page
More Information about Embassy
Get more general information about Embassy on our About Us page.
Questions about our Products?
Get useful answers to the frequently asked questions in our Product FAQ section.
Our Commitment to Service
Learn how Embassy is equipped to provide superior quality service.
Where is Embassy located?
Find out where the Embassy manufacturing facility is and how to get there.